Terms of Service

1. Agreement to Terms

By accessing or using ElevatedVA's AI phone assistant service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

2. Description of Service

ElevatedVA provides an AI-powered phone assistant service that:

• Answers business phone calls 24/7
• Schedules appointments and manages calendars
• Handles customer inquiries
• Provides call transcriptions and analytics
• Integrates with various business tools and platforms

3. Account Registration

Eligibility

• You must be at least 18 years old
• You must provide accurate and complete information
• You are responsible for maintaining account security
• One person or legal entity may maintain only one account

Account Security

You are responsible for:

• Keeping your password confidential
• All activities that occur under your account
• Immediately notifying us of any unauthorized use

4. Subscription and Payment

Billing

• Monthly Subscription: $39.99 per month
• Billing Cycle: Monthly, automatically renewed
• Payment Method: Credit card via Stripe

Refund Policy

We offer a 30-day money-back guarantee for new subscribers. After 30 days, subscriptions are non-refundable but can be cancelled at any time.

Price Changes

We reserve the right to modify pricing with 30 days' notice to existing customers.

5. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any laws or regulations
• Transmit spam, harassment, or offensive content
• Impersonate others or provide false information
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to systems
• Use the Service for illegal or fraudulent activities
• Resell or redistribute the Service without permission

6. Intellectual Property

Our Property

The Service, including all content, features, and functionality, is owned by ElevatedVA and protected by international copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of content you provide. By using our Service, you grant us a license to use, store, and process your content to provide and improve the Service.

Feedback

Any feedback, suggestions, or ideas you provide may be used by us without any obligation to you.

7. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy. By using the Service, you consent to our collection and use of personal information as outlined in the Privacy Policy.

8. Service Availability and Modifications

Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

Modifications

We reserve the right to modify or discontinue the Service (or any part thereof) with 30 days' notice.

Service Level Agreement

• Target uptime: 99.9%
• Support response time: Within 24 hours
• Data backup: Daily automated backups

9. Disclaimers and Limitations of Liability

To the maximum extent permitted by law:

• We disclaim all warranties, express or implied
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you in the past 12 months
• We are not responsible for third-party services or content

10. Indemnification

You agree to indemnify and hold harmless Elevated Systems LLC, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or information provided to the Service

11. Termination

By You

You may cancel your subscription at any time through your account settings or by contacting support.

By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended period of inactivity

Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data after 30 days unless legally required to retain it.

12. Dispute Resolution

Arbitration

Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules.

Governing Law

These Terms are governed by applicable laws, without regard to conflict of law principles.

Venue

Any legal action must be resolved through binding arbitration as specified above.

13. General Provisions

Entire Agreement

These Terms constitute the entire agreement between you and Elevated Systems LLC regarding the Service.

Severability

If any provision is found unenforceable, the remaining provisions shall continue in effect.

Waiver

Our failure to enforce any right or provision shall not constitute a waiver.

Assignment

You may not assign these Terms without our consent. We may assign our rights to any successor.

14. Contact Information

For questions about these Terms of Service, please contact us at:

Email: admin@elevatedsystems.info
Company: Elevated Systems LLC
Support: admin@elevatedsystems.info

15. Updates to Terms

We reserve the right to update these Terms at any time. Material changes will be notified via email or through the Service at least 30 days before taking effect. Continued use after changes constitutes acceptance of the new Terms.