1. Introduction
Welcome to ElevatedVA ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone assistant service and mobile application.
2. Information We Collect
Personal Information
- Account Information: Name, email address, phone number, and billing information
- Business Information: Company name, business type, and business phone numbers
- Payment Information: Credit card details (processed securely through Stripe)
Call Data
- Call Recordings: Audio recordings of calls handled by our AI assistant
- Call Metadata: Call duration, time, date, and caller information
- Transcriptions: Text transcriptions of calls for quality and training purposes
Technical Information
- Device Information: IP address, browser type, operating system
- Usage Data: Features used, interaction patterns, and performance metrics
- Cookies: Session cookies and analytics cookies
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide and maintain our AI phone assistant service
- Process your transactions and manage your subscription
- Improve our AI models and service quality
- Send you service updates and marketing communications (with your consent)
- Comply with legal obligations and protect our rights
- Analyze usage patterns to enhance user experience
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist in operating our service (Supabase for database, Stripe for payments, Twilio for phone services)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share information
5. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for sensitive data
- Secure SSL/TLS connections
- Regular security audits and updates
- Limited access controls for employees
- Secure data centers with 24/7 monitoring
6. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we use your information
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account data: Until account deletion
- Call recordings: 90 days (unless longer retention is requested)
- Transaction records: 7 years for tax compliance
- Analytics data: 2 years
8. Children's Privacy
Our service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
10. Updates to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Email: admin@elevatedsystems.info
Company: Elevated Systems LLC